What people ask us most.

Sibila is an omnichannel business communication platform with AI. It brings WhatsApp, Instagram, Facebook Messenger, SMS, web chat and calls into a single inbox, distributes each conversation across your team and adds AI agents that reply for you when you need it.

You handle WhatsApp, Instagram, Facebook Messenger, SMS, web chat and phone calls from a single inbox. Every conversation stays in the contact's history, so your team sees everything that was discussed, regardless of which channel the customer used or who helped them before.

No, Sibila works on its own, without any CRM. You can use the inbox, the AI agents and the reports as they come. If you already work with a CRM, you can connect it: Sibila has native Zoho CRM integration and also connects with other tools through Zapier, Zoho Flow, webhooks and API.

Sibila is self-service: you set it up yourself in minutes, without depending on an implementation project. If you need help at any step, the support team is there for you. Enterprise and Agency plans also include 1:1 onboarding, so you can get started with someone from the Sibila team by your side.

Plans start at USD 30 a month with annual payment, and Starter includes 3 users. Standard, Enterprise and Agency add more users, and Custom is tailored for teams of more than 30 people. In addition to the plan, message and call traffic is paid separately based on your usage.

The plan covers the platform and the users. Paid separately: WhatsApp conversations, which Meta charges by conversation type and country; Sibila messages, between USD 0.002 and USD 0.004 depending on your plan; telephony, by minute and by country; and the Sibila WhatsApp number, if you don't use your own.

Yes, Sibila is an official WhatsApp BSP, that is, an official provider of the WhatsApp Business API. That's why you can serve customers with several users from a single number, send bulk messages with templates approved by Meta and keep every conversation recorded on the platform, without using the regular app on phones.

AI agents are modules you can add from the Standard plan: Sibi AI Bot, which replies by chat, Sibi AI Voice, which answers calls, and AI transcription and summary. Sibi Dial, for outbound calls, is included in all plans. We'll share the module pricing in the demo.