Solutions
Everything your team needs to serve customers, in one place.
Messaging, telephony and automation. Works on its own or with your CRM.
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Sibila brings together the channels people write and call you on, routes each conversation to the right person and keeps everything logged. It works on its own, without a CRM, or connected to the one you already use.
01 · Messaging
All your conversations in a single inbox.
No more “who replied to this customer?”.
Your team answers WhatsApp, Instagram, Facebook Messenger, SMS and web chat from one place, without switching apps. Whoever supervises sees everything in real time.
WhatsApp campaigns
Bulk sends with templates approved by Meta, segmented by tags and lists. You measure opens, clicks and conversions.
Automatic assignment
Each conversation goes to the right agent by region, product or team. Nobody overlaps and no chat is left without an owner.
One number, several agents
Your whole team serves customers from the same WhatsApp number without overlapping: every conversation has an owner. If you need to, you can also add more numbers.
And after hours? Sibi Bot guides the customer step by step from your same WhatsApp number and hands off to a person when needed. Add-on module from the Standard plan.
- WhatsApp campaigns
- Bulk sends with templates approved by Meta, segmented by tags and lists. You measure opens, clicks and conversions.
- Automatic assignment
- Each conversation goes to the right agent by region, product or team. Nobody overlaps and no chat is left without an owner.
- One number, several agents
- Your whole team serves customers from the same WhatsApp number without overlapping: every conversation has an owner. If you need to, you can also add more numbers.
- After-hours replies
- Sibi Bot guides the customer step by step from your same WhatsApp number and hands off to a person when needed. Add-on module from the Standard plan.
02 · Telephony
Every call becomes a lead with follow-up.
Sibila Phone is cloud telephony inside the same platform. You make and receive calls from the web or the app, and each one is logged alongside the contact's conversations.
Any Thursday, in five minutes
- 10:05The phone ringsThe call comes into Sales and rings the available agents. Martín answers.
- 10:05The lead is createdLucía Fernández is logged, with source “call” and the recording attached.
- 10:09The task is leftWhen the call ends, Sibila schedules the follow-up: call on Thursday at 6 pm.
- 10:10A WhatsApp goes out“Thanks for your call, Lucía. I'm sending you the information.”
Automatic leads
Every received call creates or updates the lead, with no manual entry.
Call recording
Save and review conversations, with notes and a score per call.
Multi-ring and smart assignment
The call rings the available agents or goes straight to the right area, region or product.
Multiple numbers
Separate inbound and outbound lines for each campaign or team.
Automatic follow-up
When the call ends, Sibila creates the follow-up task and sends a WhatsApp to the contact.
Hours and IVR
You set business hours and holidays. IVR (voice options menu) is added from the Standard plan.
- 01Automatic leads. Every received call creates or updates the lead, with no manual entry.
- 02Call recording. Save and review conversations, with notes and a score per call.
- 03Multi-ring and smart assignment. The call rings the available agents or goes straight to the right area, region or product.
- 04Multiple numbers. Separate inbound and outbound lines for each campaign or team.
- 05Automatic follow-up. When the call ends, Sibila creates the follow-up task and sends a WhatsApp to the contact.
- 06Hours and IVR. You set business hours and holidays. IVR (voice options menu) is added from the Standard plan.
03 · Automation
Save time and generate more sales.
Workflows do the repetitive work: they reply, nurture and hand off, even when no agent is available.
“With workflows we stopped chasing leads by hand: the team gained back hours every week to talk to the people who really want to move forward.”
- 01Trigger-based workflows. They fire on a click, keyword, customer reply or elapsed time.
- 02Multichannel lead nurturing. Sequences that accompany the lead until it's ready to talk to sales.
- 03Lower cost per sale. You qualify and organize contacts before they reach the team, and get more from your ad spend.
- 04More customers with the same team. One number served by several agents, with automatic replies for the simple stuff.
- 05Official WhatsApp verification. Your brand can show WhatsApp's official verification badge, which builds trust from the first message.
And if you want to go further, add AI agents.
Add-on modules, available from the Standard plan.
- Sibi AI BotReplies 24/7 on WhatsApp, Instagram and Facebook.
- Sibi AI VoiceAnswers calls with a natural voice, in several languages.
- Transcription and AI summaryEvery call, transcribed and summarized.
- Sibi DialYour salespeople just talk; Sibi Dial dials and qualifies.
Add-on modules, available from the Standard plan.
Meet the AI agents04 · CRM and reports
Works on its own or connected to your CRM.
You start with Sibila alone.
Every contact, conversation and call is saved in Sibila, with its history and its reports. You don't have to buy or set up anything else.
- Record of each contact, with its full history
- Reports by channel, agent and SLA (agreed response time)
- Team status in real time
If you already use one, you connect it.
Data flows on its own between Sibila and your CRM, with no copy and paste.
- Zoho CRM: native integration. See how it works
- Other CRMs: via API and webhooks
- Automation tools: Zapier and Zoho Flow
- Real-time reports
- Besides channel, agent and SLA, you can see the intent and stage of each conversation.
- Full history
- The whole relationship with the lead from the first contact, in a single record.
- iOS and Android app
- Conversations, audio, files, internal notes and calls, synced with the web.
05 · Results
What changes in your operation.
- faster response speed compared with manual service
- +60%
- fewer cold leads, thanks to immediate follow-up
- −40%
- You get it running in minutes, without depending on anyone. And if you need it, our team supports you.
- Self-service