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Sibila for Zoho CRM

Zoho Advanced Partner

The only thing your Zoho CRM is missing is Sibila.

You reply to WhatsApp, Instagram, Facebook, SMS and calls from the lead record. Everything is logged right there.

Sibila installs inside your Zoho CRM. You reply to WhatsApp, Instagram, Facebook, SMS and calls from the lead record, and everything is logged right there.

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Zoho Advanced Partner
your team never leaves the CRM
your team never leaves the CRM

Native integration

Native isn't the same as connected.

An external connector links two systems and passes data from one to the other every so often. Sibila works inside Zoho CRM: there's nothing to sync.

External connector integration versus Sibila's native integration
AspectExternal connectorSibila, native
Where your team repliesIn another applicationInside Zoho CRM, on the lead record
When the conversation is loggedWhen it syncsInstantly
What you have to maintainOne more connectorNothing extra
Where your team replies
External connectorIn another applicationSibila, nativeInside Zoho CRM, on the lead record
When the conversation is logged
External connectorWhen it syncsSibila, nativeInstantly
What you have to maintain
External connectorOne more connectorSibila, nativeNothing extra

Inside the CRM

What your team does without switching tabs.

  1. 01

    Every conversation on the record

    Every chat and every call with a customer or lead is saved in their Zoho CRM record.

  2. 02

    Your channels, without leaving Zoho

    You reply to WhatsApp, Instagram and Facebook from the CRM.

  3. 03

    Audio, photos and documents

    You send and receive voice notes, images, PDFs and Word, Excel and PowerPoint files.

  4. 04

    Automatic follow-up

    You schedule messages and automate follow-up for each lead.

  5. 05

    Messages with CRM data

    You personalize messages and offers with what you already know about each contact.

  6. 06

    Campaign analytics

    You measure the performance of your campaigns and your customers' behavior.

  1. 01Every conversation on the record. Every chat and every call with a customer or lead is saved in their Zoho CRM record.
  2. 02Your channels, without leaving Zoho. You reply to WhatsApp, Instagram and Facebook from the CRM.
  3. 03Audio, photos and documents. You send and receive voice notes, images, PDFs and Word, Excel and PowerPoint files.
  4. 04Automatic follow-up. You schedule messages and automate follow-up for each lead.
  5. 05Messages with CRM data. You personalize messages and offers with what you already know about each contact.
  6. 06Campaign analytics. You measure the performance of your campaigns and your customers' behavior.
your team sees this, the customer doesn't
your team sees this, the customer doesn't

Lead management

Every lead, created automatically and with its context.

Lead created automatically
When someone writes for the first time, Sibila creates the lead in Zoho CRM with its channel, its source and what they asked about.
Qualification tags
You mark how close each lead is to closing.
Internal notes
Your team leaves notes inside the conversation. The customer doesn't see them.
Lead source
You know where each lead came from and where it makes sense to invest.

WhatsApp campaigns

Your Zoho CRM data, turned into campaigns.

You choose who to write to using the information you already have in the CRM and send from the same place.

  1. 01Direct, personalized reach. You segment with Zoho CRM's tags, lists and filters, and every message goes out with the contact's data.
  2. 02Immediate response. The customer replies in the same chat and the conversation continues with your team or with Sibi.
  3. 03Precise tracking. You measure opens, clicks and conversions for every send, with templates approved by Meta.

With your WhatsApp campaigns you can

  1. 01Promote products and generate leads
  2. 02Speed up your sales
  3. 03Offer conversational support
  4. 04Be available 24/7
  5. 05Automate more tasks
  6. 06Improve customer service
  7. 07Send personalized messages
  8. 08Connect directly with prospects and customers

To get started

What you need.

You set up Sibila in minutes and, if you need it, our team supports you.

  1. 01Zoho CRM Enterprise or higher, or Zoho One
  2. 02A WhatsApp Business account linked to Meta Business Manager
  3. 03Your company's documentation for Meta verification

Don't use Zoho CRM? Sibila also works on its own or with other CRMs. See all solutions

Add Sibila to your Zoho CRM.

Tell us which version of Zoho CRM you use and someone from the team will write to you to schedule your demo. No commitment.

Request your demo