How FP PRO revolutionized its education model with Sibila

In an environment where education increasingly requires agility, personalization and technology at the student's service, FP PRO, an educational institution in Spain specializing in online vocational training, found in Sibila the perfect ally to streamline its communication and improve its students' experience.

The challenge: thousands of conversations, zero traceability

With an active education community, FP PRO handled hundreds of daily messages across different channels:

• WhatsApp, emails, social media and forms. However, they faced key problems:
• Loss of follow-up with interested students.
• Difficulty coordinating enrollments and academic support.
• Messages left unanswered or out of context.
• Overloaded teams unable to respond on time.

The solution with Sibila: centralized, organized communication

Since integrating Sibila, FP PRO has been able to:

• Unify all contact channels (WhatsApp, Instagram, Facebook, calls) in a single inbox.
• Automate key flows such as enrollment reminders, welcome messages for new students, delivery of materials and satisfaction surveys.
• Smart chat assignment by area: academic, administrative or technical support.
• Complete history per student inside the CRM (Zoho), with full traceability from the first contact.

Visible results in a few weeks

• Faster, more organized service for prospective and current students.
• Lower operational load for service teams.
• Better enrollment and follow-up processes.
• Higher student satisfaction.

Conclusion: technology that educates without losing the human touch

Thanks to Sibila, FP PRO went from a reactive service model to a proactive, automated one with continuous service without sacrificing closeness.

In the age of digital education, communication is as important as content. And FP PRO understood that in time.