From scattered service to total control: Kabla with Sibila

In the healthcare sector, where precision and speed are essential, every conversation counts.

Kabla, a leading Mexican company in diagnostic solutions and medical equipment, faced the challenge of keeping service fast and organized for hundreds of laboratories and health centers across the country.

With the implementation of Sibila, Kabla transformed its service model: it went from fragmented communication to an omnichannel system with full traceability and automated processes.

Who KABLA is

Kabla is a Mexican company with a nationwide presence, dedicated to offering cutting-edge technology for laboratories, hospitals and health centers.

Its commitment to quality and innovation has positioned it as a benchmark in the diagnostics sector, ensuring reliable results and fast, timely service.

The challenge

Before implementing Sibila, Kabla faced several challenges in its daily operation:

• Fragmented service channels, which made it hard to manage and follow up on requests.
• Lack of traceability in conversations and customer history.
• Manual follow-up that affected internal communication and the customer experience.

These obstacles limited its team's efficiency and its ability to offer uniform, agile service.

The solution with Sibila

• Centralization of WhatsApp, calls, SMS and social media in a single panel.
• Flow automation for reminders, follow-ups and key notices.
• SIBI Bot to answer initial questions and route to the right advisor.
• Integration with Zoho CRM to automatically log every conversation.

Results

The results were immediate and convincing:

• They doubled their response capacity thanks to omnichannel service.
• They cut handling times by 45% through automation.
• They improved internal communication and significantly raised their customers' experience.

Kabla went from operating with manual, scattered flows to having a smart system that centralizes every interaction, boosts teamwork and ensures faster, more efficient service.

Conclusion

With Sibila, Kabla took a leap toward fully digitizing its customer service.

Today, the company not only manages its conversations better, it also has complete traceability and tools that drive its growth.

Kabla's story shows how automation and omnichannel can transform the customer experience and optimize the internal operation of any company.

Want to find out how to achieve the same in your organization?

• Visit sibila.app and discover more success stories like Kabla's.