Viventa: service that drives sales

How a real estate company transformed its operation with Sibila

In real estate, every message counts. Behind every inquiry is an important decision in progress and a clear expectation: receiving timely, clear and reliable information. However, when contact volume grows and service is handled manually, keeping that standard becomes an operational challenge.

This was the scenario that led Viventa LLC, a real estate agency with a presence in Colombia, to rethink how it managed its customer service.

Who is Viventa LLC?

Viventa LLC is a real estate agency specializing in advising and supporting domestic and international buyers. Its work is based on building relationships of trust and guiding each customer through a buying process that is usually long, consultative and highly personalized.

Constant communication is a key pillar of its operation.

The challenge: many leads, few timely replies

As interest in its projects grew, Viventa began receiving a high volume of inquiries, mainly through WhatsApp.

The problem wasn't a lack of demand, but managing follow-up. The manual process meant many conversations weren't answered on time, the thread was lost with some contacts or key replies were delayed at decisive moments in the buying process.

This created operational friction and put valuable sales opportunities at risk.

The solution: centralized, automated service

To solve this challenge, Viventa brought Sibila into its customer service operation.

The implementation made it possible to:

• centralize WhatsApp management for the whole team
• automate initial follow-up flows
• assign conversations according to customer type
• keep order and continuity in every contact

Automation didn't replace the human touch; it prepared each conversation better so the team could step in with more context and a sales focus.

What changed in the operation

With Sibila, Viventa achieved a faster, more orderly operation. Conversations began to be handled more consistently and within the same day, improving the customer experience from the first contact.

The main changes included:

• more conversations handled on time
• clearer, more consistent replies
• more leads moving forward in the buying process
• better organization of the team's work

Service stopped being a point of friction and became a true sales engine.

When you respond better, you sell more

The Viventa LLC case shows that, in real estate, speed and order in customer service make the difference. Automating correctly lets you respond better, care for the customer experience and support business growth without losing control or closeness.

Sibila became part of Viventa's operation as an ally to scale service without compromising quality.

Is your real estate company facing similar challenges?

Sibila adapts to sales operations where timely service and follow-up are key to closing opportunities.

• Find out how Sibila can help you optimize your operation at sibila.app