Consulting
From scattered channels to unified management: Grupo JA Ribes
- 40%
- less response time
Serving international customers across different channels can be chaos. That's what was happening to Grupo JA Ribes SL, a Spanish consultancy with a presence in several countries and teams working remotely.
The challenge
Customer service was scattered across too many channels. That meant:
- Late replies.
- Difficulty following up on opportunities
- Lack of traceability in conversations.
The SIBILA solution
With Sibila's Starter plan, we managed to centralize:
- WhatsApp, Instagram and calls in a single inbox.
- Messages automatically assigned to the right advisor.
- A detailed record of every interaction, whatever the channel of origin.
- Quick-reply templates set up to answer questions in seconds.
The results
In the first 60 days:
- 40% reduction in response time.
- Greater pipeline control thanks to full traceability.
- A better customer experience, with fast, consistent replies.
Conclusion
Today, Grupo JA Ribes SL has a more agile team, able to serve international customers without missing a single detail. Thanks to Sibila, they left scattered service behind to work in a unified, efficient way.
Want to see this working with your channels?
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