From traditional consulting to modern management: MASTIC

In business consulting, trust and speed make the difference. That was the challenge for MASTIC CONSULTING SL, in Spain: keeping communication flowing, with customers who wanted immediate answers and error-free follow-up. The solution came with Sibila, the omnichannel platform that transformed how every interaction is managed.

Who MASTIC CONSULTING SL is

A consultancy specializing in business administration, recognized for its close, professional support of companies looking to grow sustainably.

The challenge

• Scattered channels with no control in customer communication.
• Difficulty tracing every interaction.
• Time lost on manual tasks like reminders or follow-ups.

The solution with Sibila

• Centralization of WhatsApp, calls, SMS and social media in a single panel.
• Flow automation for reminders, follow-ups and key notices.
• SIBI Bot to answer initial questions and route to the right advisor.
• Integration with Zoho CRM to automatically log every conversation.

Results

• Faster replies, with professional service.
• Continuity in every interaction, building more trust with customers.
• Full visibility of the consulting process, optimizing time and resources.

Conclusion

With Sibila, MASTIC CONSULTING SL went from relying on scattered processes to having a centralized, automated system that lets them focus on what matters most: supporting their customers in strategic decision-making.

• Find out how your company can also transform its management with Sibila.